Order before 1pm for same day dispatch.
ORDER BEFORE 1PM FOR SAME DAY DISPATCH

FAQs

FAQs

All FAQs

  • When will my order be dispatched?

    All orders placed before 1pm Monday-Friday will be dispatched the same day.

    Everything after 1pm on Friday will be dispatched first thing Monday morning. You may get a confirmation email before Monday morning, this just means we’ve been working over the weekend and your order is ready to be sent in the first post of the week.

  • How small is the tiny bottle?

    Our little glass bottles are just 2.5cm tall (just a tad bigger than a £1 coin)

    The perfect size to squeeze through letterboxes, all snug in it’s little box, so no need for anyone to be home when the postie comes!

  • I haven’t received a confirmation/dispatch email

    If there isn’t anything in your inbox from us, please check your spam/junk folder as sometimes our first emails can end up there. Nothing in there either? You may have entered your email address incorrectly, or the order wasn’t successfully placed, please contact us – we’ll be happy to help either way.

  • Has my package been delivered?

    Royal Mail First Class doesn’t offer tracking so we won’t be able to tell you wether or not delivery has been made.

    However, if your package hasn’t been received in the expected time it may have gotten lost/caught up in the post. Due to the large volume we ship everyday, it’s inevitable that one will go missing every now and then. We’ve always offered a free replacement service as no message should go unread. Just contact us if you’ve been waiting more than 3 working days since dispatch and we’ll process your replacement for dispatch ASAP.

    Unfortunately, once we hand the packages over they are in the control of Royal Mail but if ever there are issues we’ll always do our best to rectify them!

  • Will you spell check my order?

    Your message will be sent exactly as you type it. You won’t be able to place an order without confirming you’ve checked that your messages are error-free.

    We won’t be able to amend messages once submitted.

  • Will it fit through a letterbox?

    The parcel is 7cm x 7cm x 2.5cm, so it will fit through a standard sized letterbox.

  • I want to order the same message in bulk, how can I do this?

    On the checkout page you can edit the quantity – this will be for multiple bottles with the same message.

    You can add as many packages as you wish to one order but these will all be sent to a single delivery address, at this time we’re not yet supporting multiple delivery addresses per order. You can add a name label for each separate package on a single order by clicking “Sending more than one Message in a Bottle?” underneath the text boxes once you’ve written your message for that bottle.

    If you’d like some more information on bulk orders please send an email to hello@sendnod.co.uk, we offer quantity discounts starting at 50 packages. We can also offer customisation (e.g. your own artwork for the front sticker, instead of our logo), if you’re interested in this option please mention it in your email and we’ll be happy to help.

  • Will you include an invoice with my order?

    Your confirmation will reach you via email so no billing details are posted out.

  • How long will it take to be delivered?

    All orders placed before 1pm on weekdays will be dispatched the same day. Orders placed after 1pm on Friday will be dispatched Monday morning. From the day of dispatch delivery will take:

    1st class UK delivery = 1-2 working days

    2nd class UK delivery = 2-3 working days

    We send all our packages with Royal Mail and they do state these estimates are true for around 93% of the mail, so please always order earlier rather than later if you need a bottle to arrive for a specific date.

    Standard Europe delivery = 3-5 working days

    Standard Worldwide delivery = 5-10 working days

  • What messages can I send?

    Anything! Really anything you can think of. It can be as soppy, hilarious, rude or raunchy as you like.

    We don’t currently print emojis (but standard hearts come through fine!) and all messages are printed in black ink.

  • Where do you ship to?

    To the UK for free! Anywhere in Europe for £3.
    And the rest of the world for £10.

     

Messages

  • How small is the tiny bottle?

    Our little glass bottles are just 2.5cm tall (just a tad bigger than a £1 coin)

    The perfect size to squeeze through letterboxes, all snug in it’s little box, so no need for anyone to be home when the postie comes!

  • Will you spell check my order?

    Your message will be sent exactly as you type it. You won’t be able to place an order without confirming you’ve checked that your messages are error-free.

    We won’t be able to amend messages once submitted.

  • I want to order the same message in bulk, how can I do this?

    On the checkout page you can edit the quantity – this will be for multiple bottles with the same message.

    You can add as many packages as you wish to one order but these will all be sent to a single delivery address, at this time we’re not yet supporting multiple delivery addresses per order. You can add a name label for each separate package on a single order by clicking “Sending more than one Message in a Bottle?” underneath the text boxes once you’ve written your message for that bottle.

    If you’d like some more information on bulk orders please send an email to hello@sendnod.co.uk, we offer quantity discounts starting at 50 packages. We can also offer customisation (e.g. your own artwork for the front sticker, instead of our logo), if you’re interested in this option please mention it in your email and we’ll be happy to help.

  • What messages can I send?

    Anything! Really anything you can think of. It can be as soppy, hilarious, rude or raunchy as you like.

    We don’t currently print emojis (but standard hearts come through fine!) and all messages are printed in black ink.

Payment

  • Will you include an invoice with my order?

    Your confirmation will reach you via email so no billing details are posted out.

Shipping

  • When will my order be dispatched?

    All orders placed before 1pm Monday-Friday will be dispatched the same day.

    Everything after 1pm on Friday will be dispatched first thing Monday morning. You may get a confirmation email before Monday morning, this just means we’ve been working over the weekend and your order is ready to be sent in the first post of the week.

  • Has my package been delivered?

    Royal Mail First Class doesn’t offer tracking so we won’t be able to tell you wether or not delivery has been made.

    However, if your package hasn’t been received in the expected time it may have gotten lost/caught up in the post. Due to the large volume we ship everyday, it’s inevitable that one will go missing every now and then. We’ve always offered a free replacement service as no message should go unread. Just contact us if you’ve been waiting more than 3 working days since dispatch and we’ll process your replacement for dispatch ASAP.

    Unfortunately, once we hand the packages over they are in the control of Royal Mail but if ever there are issues we’ll always do our best to rectify them!

  • Will it fit through a letterbox?

    The parcel is 7cm x 7cm x 2.5cm, so it will fit through a standard sized letterbox.

  • How long will it take to be delivered?

    All orders placed before 1pm on weekdays will be dispatched the same day. Orders placed after 1pm on Friday will be dispatched Monday morning. From the day of dispatch delivery will take:

    1st class UK delivery = 1-2 working days

    2nd class UK delivery = 2-3 working days

    We send all our packages with Royal Mail and they do state these estimates are true for around 93% of the mail, so please always order earlier rather than later if you need a bottle to arrive for a specific date.

    Standard Europe delivery = 3-5 working days

    Standard Worldwide delivery = 5-10 working days

  • Where do you ship to?

    To the UK for free! Anywhere in Europe for £3.
    And the rest of the world for £10.