Contact Betting Not On Gamstop

This page explains how to contact the Betting Not On Gamstop editorial team, what we can realistically help with, and where to go if your question is really for a bookmaker, a regulator or a support charity. We are an independent information site. We are not a bookmaker, and we cannot see or change anything on your betting account.

What you can contact us about

We are happy to hear from readers about the content on sendnod.co.uk. The most useful messages usually fall into these groups:

Corrections: a bonus figure, payment method or rule on one of our pages looks out of date or wrong.
Questions about a guide: you want a term explained, such as wagering requirements, minimum qualifying odds or how crypto deposits are treated.
Feedback on a bookmaker: you have information about how a site we cover handles terms, verification or withdrawals.
Editorial and partnership enquiries: questions about how we work or how the site is funded.

When you write, include the page address and the date you saw the information. Bonus terms change often, so a date lets us check against the operator's current published terms.

What we cannot help with

Some queries will get you nowhere with us, and it is quicker to know that now.

Account problems. We cannot unlock accounts, release withdrawals, speed up identity checks or reverse bonus decisions. Those sit with the operator.
Disputes. We do not act as an arbiter between you and a betting site, and we cannot promise any particular outcome.
Personal betting advice. We do not give tips tailored to you, and nothing here is a guarantee of winnings. Betting is not a way to earn income or solve money problems.
GAMSTOP changes. We cannot alter, shorten or remove a GAMSTOP registration. Only GAMSTOP handles that, and its exclusion periods are fixed once chosen.

Taking a complaint to the right place

If you have a problem with a betting site, work through these steps in order:

Gather evidence: screenshots, transaction records, emails, chat transcripts and the bonus terms as they stood when you claimed.
Use the operator's own customer support and complaints procedure. Ask for a written reply and a reference number.
Check which licence the site says it holds and whether it names an alternative dispute resolution service. Overseas licensing bodies differ in what they offer players.
Escalate to that body or service if the operator does not resolve things within the time it states.

Be aware that sites not on GamStop generally do not hold a UK Gambling Commission licence. Accepting British customers is not the same as being authorised to serve them in Great Britain. That means UKGC complaint routes and protections, including the requirement to participate in GAMSTOP, will usually not apply. Our terms and conditions and About Us page explain more about how we handle this on the site.

If gambling is causing you harm

If betting is affecting your finances, relationships or mood, please speak to someone independent before anything else. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat and support. GAMSTOP offers free self-exclusion from UK-licensed sites, and blocking software can restrict gambling sites on your devices. Our responsible gambling page covers deposit and loss limits, self-exclusion and where to find help. You must be 18 or over to gamble.

Commercial disclosure and independence

Some links on this site lead to bookmakers, and we may earn commission if you sign up. That relationship does not decide our rankings or ratings, and commission does not buy position. We compare operators using published information such as stated terms, payment options and licensing claims, and we separate confirmed facts from bookmaker advertising. We do not claim to have deposited, bet or withdrawn with any site.

Bonus headlines you see elsewhere on the site are advertising and come with conditions, including wagering requirements, expiry dates and caps. Read the operator's terms before depositing, and only stake money you can afford to lose. If you are looking for a wider overview of sites, our non GamStop casinos guide is a good place to begin.

What to expect after you write

We read every message, but we cannot promise a fixed reply time or a reply to every enquiry. Where a correction is justified we update the page and its date stamp. Please never send passwords, full card numbers, wallet seed phrases or identity documents. We will never ask for them.